For us being a customer-focused company is not just a pleasantry, it's a must for all our client engagements, which is why we developed the below service guarantee that backs up what we say.
Our Service Delivery & Quality Guarantee
- 12-month service guarantee - Get your home, business or commercial project electrical, refrigeration or air-conditioning needs delivered fast and backed with a 12-month Carve service guarantee. This gives you peace of mind for your air-con unit/s, refrigerator/s or electrical system that we install, that we will return during this period to fix any unforeseen issues, no questions asked.
- Guaranteed installation dates - Once your job is booked in, we guarantee our installation dates. If we need to cancel we will give you a 5% discount on your total order amount.
- Clean up promise - All site locations will be left in their original state. Our staff are all trained in our strict customer service process that is focused on great, friendly communication and impeccable onsite work and clean up. If you don't feel our team honoured this guarantee, let us know and we will come back on-site within 24hrs to rectify things. Again no questions asked!